L'Arc de Triomphe de l'Etoile, Paris, France

Sale terms conditions

  1. Sale terms conditions

Consult below the sale terms conditions of visitparisregion.com website and of our ticketing partner FRANCE BILLET.

Table of contents

A - General Terms and conditions of Visitparisregion.com website


This website is the property of the Comité Régional du Tourisme Ile-de-France , (regional tourism committee abbreviated to CRT), declared association whose registered office is at 11, rue du Faubourg Poissonnière 75009 Paris - recorded under Siren number 301 072 880.

General terms and conditions of online sales

The CRT has made the pages of its website available to the Centres d'accueil Régionaux du Tourisme Ile-de-France (regional tourism welcome centres abbreviated to CaRT), in order to carry out online bookings.

CaRT, association governed by the law of 1 July 1901, SIRET number 401 738 901 00057

Registered office: 11 rue du Faubourg Poissonnière-75009 PARIS, listed in the ATOUT FRANCE (France Tourism Development Agency) register of tour and holiday operators under number IMO75120233. Member of the APST (Professional Association of Tourism Solidarity)

  • Guarantor: APST- 15 Avenue Carnot 75017 Paris, France
  • E&O insurer: HISCOX – 19 rue Louis le Grand – 75002 Paris, France, contact number: RCP0234385
  • APE/NAF code: 7990 Z / SIRET number: 40173890100057
  • Telephone: +33 (1) 73 00 77 00
  • Contact email: customerservice@visitparisregion.com
  • Publication director: Eric JEUNEMAITRE
  • Technical service provider: Clever Age
  • Hosting company: Linkbynet

Article 1. Scope of the General Terms and Conditions of Sale

The website Visitparisregion.com put on line by the Comité Régional du Tourisme Paris Ile-de-France contains various spaces accessible to all Website Users, free spaces for general tourist information on the Paris and Ile-de-France destinations.

It also contains pages made available to CaRT that offer the online purchase of tourist services (excursions, cruises, admission tickets to certain museums or amusement parks, etc.).

These general terms and conditions of sale ("GTC") concern only the purchases made and paid for online on the website Visitparisregion.com by the User in connection with the use of the online shopping service (the "Service") offered by CaRT.

CaRT only intervenes as an intermediary on behalf of their Commercial Partner, France Billet, which is responsible for reserving and acquiring tickets from the ticket office of the organiser of the show, exhibition, museum etc.

Furthermore, these general terms and conditions of sale concern only the purchasing service, and do not concern the Tourist Service purchased (show, exhibition or museum).

Consequently, each of the different services: the booking service and then the shows, exhibitions and museums themselves, are governed by separate general terms and conditions.

Article 2. Definitions

Capitalised terms in these GTC will have the meaning given below, whether used in singular or the plural form.

  • Force Majeure: refers to an event beyond the control of the co-contractor, which could not be reasonably foreseen at the time of conclusion of the contract and the effects of which cannot be avoided by appropriate measures, and which prevents the performance of its obligation by the co-contractor pursuant to Article 1218 of the Civil Code.

  • Commercial Provider: refers to the company France Billet, which is in charge of relations with the Service Partner.

  • Service Partner: refers to the supplier(s) or the organiser of the Tourist Service purchased via the Website (show, museum, transport).

  • Tourist Service: refers to any provision of services, such as transportation, leisure or visits, provided by a Service Partner and which may be purchased from CaRT on the Website.

  • Service: means the booking service offered by CaRT on the Comité Régional du Tourisme Paris Ile- de France website and allowing the online purchase of Tourist Services.

  • Ticketing Service:refers to the service provided by France Billet.

  • Website:the site put online by the Comité Régional du Tourisme Paris Ile- de-France and on which Tourist Services can be purchased from CaRT.

  • User: refers to any non-professional user of the Website who books one or more Tourist Services offered on the Website by CaRT.

Article 3 - Pre-contractual Information

Applicable general terms and conditions of sale:

Prior to the purchase and conclusion of the contract, the different general terms and conditions of sale applicable to the ordered Tourist Service are communicated to the User.

The latter is therefore expressly informed and agrees that the Tourist Services offered by CaRT and managed through their Commercial Partner, France Billet, are also subject to the general terms and conditions of sale of the said Commercial Provider and the Service Partner who organises the Tourist Service concerned.

CaRT is only bound by perfect fulfilment of its role as purchasing intermediary and cannot be held responsible for any reason whatsoever for the perfect execution of the ordered Tourist Service.

The consumer acknowledges that the acceptance of CaRT's GTC constitutes acceptance of the Service Partner's GTC of the acquired Tourist Service, which form an integrated whole;

General terms and conditions of sale of our Service Partners

Information on the Tourist Service:

The following information is also sent to the User prior to their purchase:

  • A description of the essential features of the Tourist Service;

However, the User is informed that the description of the Tourist Service has been written by the Service Partner and under its sole responsibility, CaRT does not accept any liability with regard to its content.

Similarly, the photos presented on the Website are not contractual.

  • The price;
  • The date of the Tourist Service, if it has a specific date, or the period of validity of the Tourist Service ordered;

Tickets that can be purchased via the Website are generally subject to a specified period of validity or, for some, may be purchased for a specific date, as indicated on the Website.

By confirming their booking on the Website, the User acknowledges having fully understood the date or period of validity applicable to their purchase. Any ticket that is not used on the scheduled date or during the stipulated period of validity is not refundable.

  • Information relating to the identity of the Service Partner, its telephone number, postal and email addresses, and its activities.

Article 4. Making Reservations on the Website Visitparisregion.com

Necessary conditions:

Any purchase made and settled via the Website assumes the User's prior full and complete acceptance of these GTC by checking the box provided for this purpose and acceptance of the applicable contractual conditions of the Commercial Provider and the Service Partner of the Tourist Service concerned. Without this acceptance, continuation of the booking process is technically impossible.

Acceptance of the GTC implies consent and acceptance of the processing of personal data as provided for in Article 12 below.

By purchasing a Tourist Service via the Website, the User expressly acknowledges having obtained all necessary information for their informed consent concerning the nature and characteristics of the Tourist Service chosen and the Service Partner who organises the reserved Tourist Service.

The User is reminded that CaRT only plays an intermediary role and that only the Service Partner is responsible for the perfect execution of the Tourist Service.

The User must legally be able to contract and use this Website in accordance with these GTC in force on the date of validation of their purchase.

The User attests to the veracity and accuracy of all the information they provide to CaRT in connection with the use of the Service and, as such, guarantees CaRT against any action or claim by third parties regarding unlawful or fraudulent use of their data by a User in connection with use of the Service.

Applicable online contracting process:

These GTC are available in French and English. They can be consulted on the Website at any time. They must have been accepted without reservation to finalise purchase of the Tourist Services.

The User can keep a record of the GTC by saving or editing them using the standard features of their browser or computer. This is exercised under the sole responsibility of the User.

CaRT archives contracts concluded on the Website when their value is greater than € 120, in accordance with Articles L 213-1 and D 213-1 of the Consumer Code.

The User may request to access the CaRT contract archives by sending a registered letter with acknowledgement of receipt to CaRT, 11 rue du Faubourg Poissonnière, 75009 Paris. This letter must be accompanied by all elements justifying that the User is the co-contractor of the requested contract archives and a copy of the User's proof of identity.

Booking process:

The User carries out the booking procedure via the following steps:

  • Step 1: Selection by the User of the desired Tourist Service after having read the essential characteristics as described on the Website,
  • Step 2: Completion of the required fields in the Website's booking forms (if this is not carried out, the User's booking cannot be processed by CaRT) and provisional validation of the information entered;
  • Step 3: Confirmation by the User of the information appearing in the summary displayed on the Website listing the selected Tourist Service, the total price of the Tourist Service and the information entered by the User.At this stage, the latter can identify any error and correct it according to the terms appearing on the Website or modify the booking at their convenience or even abandon it altogether;
  • Step 4: Unreserved acceptance of these GTC and those of the Commercial Provider and acceptance personal data processing;
  • Step 5: Final confirmation by the User of their booking on the Website after entering and verifying information relating to the online payment method selected by the User to pay the sum owed to CaRT.
  • Step 6: The User shall receive confirmation by email of the registration of their booking, their electronic ticket, or, as the case may be, a special pass which will enable them to obtain the ticket from the Service Partner.

Article 5. Cancelling a Booking - Right to Cancellation - Refunds

Impossibility of cancelling a finalised and paid purchase:

The User's attention is expressly drawn to the importance of verifying the accuracy of all information they have entered and correcting it if necessary, according to the terms offered on the Website as part of the contracting process described in Article 4, before any final confirmation.

Any inaccurate or incorrect information provided by the User may justify the failure to fulfil the purchase without CaRT being held liable.

The contract concluded online by the User with CaRT is confirmed and finalised: CaRT will provide the Service, when the User (i) has proceeded to final confirmation of the information entered and Tourist Service selected, (ii) has accepted unreservedly the various GTC and (iii) has paid the full price of the Tourist Services directly at the time of purchase.

At this stage, the purchase is considered confirmed and finalised and cannot be changed or cancelled unless the right to cancellation is exercised, in the event that this right is applicable.

Right to cancellation:

It is recalled that according to Article L121-21-8 of the Consumer Code, the right to cancellation is not applicable for " leisure activities which must be provided on a specific date or during a determined period."

In the event that the right to cancellation is applicable to the Tourist Service booked, the User has the right to cancel their purchase, without giving any reason, within a period of fourteen (14) days from the receipt of acknowledgement of the booking, but only under the following conditions.

To exercise the right to cancellation, the User must complete the form on the website www visitparisregion.com under the following link :Withdrawal Form

If the User exercises this option, an acknowledgement of receipt of their request shall be sent to them without delay by email.

The User can also send a request for cancellation within the same period by email to the following address:customerservice@visitparisregion.com

To the extent that the right to cancellation is validly exercised within the time and conditions mentioned above, the User shall be refunded within a reasonable time from receipt of the request for cancellation. The refund shall be made according to the same payment method used by the User for their purchase.


Any questions or complaints relating to a booking, its tracking number or a cancellation must be sent via the contact form on the website.

Contact us by Email

Article 6. Financial Conditions

Common provisions:

Prices of the Tourist Services specified on the Website are expressed in euros and are inclusive of VAT. They take into account the VAT applicable on the day of the purchase request

These prices are updated on the Website as rate changes are made by Service Partners. Prices of Tourist Services billed to the User correspond to the prices in effect on the day of the final confirmation of the booking by the User on the Website.

Payment for Tourist Services is made online directly to France Billet at the time of purchase.

Payment can only made by credit card through the secure electronic payment system set up on the Website.

It is specified that any payment by credit card triggers a systematic request for debit authorisation. As purchases are final after full payment, any rejection, for any reason whatsoever, implies abandonment of the purchase, which will not be processed by CaRT.

The User's banking data shall only be kept for the purposes of the current order.

Refund due to the cancellation of an ordered Tourist Service:

If an event is cancelled or the date has been changed, the User must comply with the general terms and conditions of sale of the Service Partner to obtain a refund for the Tourist Service purchased.

It is recalled that these conditions were brought to the User's attention before their purchase.

Article 7. Development and Enforceability of GTC and Tourist Services

These GTC and/or the content of the Tourist Services may be modified at any time by CaRT, to take into account changes made to the Website and/or Services and/or Tourist Services by the Service Partners or by development of the applicable regulations or any other modifications implemented by CaRT.

The version of the GTC enforceable vis-à-vis the User is the one appearing on the Website at the time of the final confirmation by the User of their purchase request.

The Tourist Services provided to the User are those appearing in the confirmation email of the purchase, in accordance with the content of the Tourist Services as described on the Website at the purchase date.

Article 8. CaRT Liability

As an intermediary only, CaRT cannot be held responsible for:

  • –the total or partial non-performance of Service due to a case of force majeure, a third party or fault of the User;

  • –errors made by the User when entering the required information in the online forms, or in case of fraudulent use by a third party, the User's identity or means of payment as identified on a purchase request;

  • –damage of any kind that may result from a temporary unavailability of the Website or interruption of connection between the User's device and the CaRT Website during a purchase request.

As CaRT is only in charge of marketing the Tourist Services, it cannot in any case be held responsible in the event of a poor execution or a failure in the fulfilment of the Tourist Service content performed by the Service Partner.

It is recalled that the Service Partner is the only executor of the Tourist Service for which it assumes sole responsibility.

Thus, the description of the Tourist Service and, if applicable, the attached photos are offered only by the Commercial Provider without CaRT being consulted, thus the Commercial Provider and/or Service Partner assume full responsibility.

Article 9. Convention of Proof

The User acknowledges that the data recorded by CaRT as part of the purchases made on the Website constitutes proof of all transactions made with the User and that the data recorded by the electronic payment system provided on the Website constitutes proof of financial transactions.

Article 10. Personal Data - Privacy Policy

CaRT collects personal data about the User as part of the Services provided on the Website, on their behalf and on behalf of their Commercial Provider and Service Partner, in order to process and fulfil the User's purchase.

CaRT is committed to processing the User's data in a fair and lawful manner, preserving the accuracy of this data and guaranteeing its security.

This Privacy Policy sets out how CaRT collects and uses personal data.

This Privacy Policy applies to all personal data concerning it and processed during a booking made on the Website.

Type of data collected:

CaRT only collects the data needed to manage the purchase of the Tourist Service.

This is the information on the purchase form, as well as the information relating to the Tourist Service purchased, and, where applicable, exchanges with CaRT via the Website.

Data collection procedures:

CaRT collects data voluntarily communicated by the User during purchase and use of the Website.

Purposes of data processing:

Personal data is primarily collected to enable the User's purchase to be fulfilled.

It is also used for statistical purposes to recognise global trends in use of the Tourist Services offered, User preferences, and to analyse browsing behaviour.

The purpose of data collection is also to maintain CaRT compatibility, meet legal requirements, combat fraud and manage potential litigation.

Data transfer and sharing:

The User's personal data is confidential and will not be transmitted to third parties likely to use it for commercial purposes.

However, CaRT will share this data with the Commercial Provider, Service Partner, and IT Service Provider, for the sole purpose of fulfilling the purchased Tourist Service.

Partnership with Booking.com:

In order to provide the most comprehensive services to the User, CaRT makes it possible to access additional services directly from its website, including Booking.com. In this case, when the User chooses to use these partners’ services, the screens directly connect the User with the Partner’s servers and no information is exchanged between CaRT and these partners.

In this context:

• The only information collected and transmitted by CaRT to the Partner is the fact that the User has chosen to use the partner in question;

• The partner in question collects the information specified in its own policy regarding the protection of personal information, which the User should consult directly.

All information that the User transmits to receive partner services is sent directly to the partner in question for the purposes indicated. CaRT is not responsible for the use of data by these partners for their own purposes. No personal information is transmitted to CaRT.

The information transmitted to various partners in the context of their partnership with CaRT may be transmitted and processed by these companies via their servers located in different countries around the world, including the United States, in accordance with their own privacy policies that the User should read.

Security and data retention:

CaRT takes all appropriate measures to maintain a level of confidentiality and security of personal data upon receipt and during the transfer thereof by requiring (in particular contractually) that their Commercial Provider, Service Partners, IT service providers and sub-contractors implement any appropriate technical and organisational measures, on an ongoing basis, to secure personal data and provide it with the level of protection required by the General Data Protection Regulation.

The User's data will be kept for a duration necessary for the purposes described in this Privacy Policy, and in any case not beyond four years.

User rights:

In accordance with the General Data Protection Regulation, you benefit from the following Specific Rights: right of access (Article 15 of the GDPR), right to rectification (Article 16 of the GDPR), right to erasure (Article 17 of the GDPR), right to restriction of processing (Article 18 of the GDPR), right to data portability (Article 20 of the GDPR), and right to object (Articles 21 and 22 of the GDPR).

Right of access:

The User has the right to obtain confirmation from CaRT that the data concerning them is being processed and has a right of access allowing them to be informed of: the purposes of the processing; the category of data; the recipients or categories of recipients to whom the data has been or will be communicated; the envisaged data retention period.

Right to rectification:

The User has the right to request that inaccurate data concerning them is rectified by CaRT as quickly as possible.

Right to erasure:

The User has the right to request that data concerning them is erased by CaRT as quickly as possible, when one of the following reasons applies:

a) the data is no longer necessary for the purposes for which it was collected or otherwise processed by CaRT;

b) the User has withdrawn consent for the processing of such data and there is no other legal basis for processing;

c) the User exercises their right to object under the conditions described below and there is no compelling legitimate reason for processing;

d) the data has been unlawfully processed;

e) the data must be erased to fulfil a legal obligation;

Right to restriction of processing:

The User has the right to request that the processing of their data is restricted by CaRT when one of the following reasons applies:

a) the data is inaccurate,

b) the processing is unlawful;

c) the data is no longer required by CaRT for processing purposes, but is still necessary for the User for the establishment, exercise or defence of legal claims;

Right to data portability:

The User has the right to receive data concerning them from CaRT, in a structured, commonly used and machine-readable format, when:

a) data processing is based on consent, or on a contract and

b) the processing is carried out using automated methods.

Right to object:

The User has the right to object at any time, for reasons relating to their particular situation, to the processing of data concerning them based on their legitimate interest.

If a User wishes to object to the processing of their personal data, they may exercise their rights as follows:

  • By sending an email to customerservice@visitparisregion.com.
  • By posting a letter to the following address: Centres d'Accueil Régionaux du Tourisme – 11 rue du Faubourg Poissonnière 75009 Paris

Article 11. Cookies

The User is also informed that when browsing the Website, a cookie is installed on the User's computer. The cookie stores information relating to the User's browsing on the Website (pages consulted, date and time of the consultation, etc.) and stores information entered by the User during their visit (such as last name, first name and other identifying data).

Cookie files are saved temporarily or permanently. Permanent cookie files remain on the computer's hard drive until the User manually removes them.

The User is informed that they can prevent cookies from being stored by adjusting their browser settings accordingly.

Users are invited to consult the rules applicable to their browser to delete cookies if they wish.

Chrome browser example:

  • In the upper right corner, click on More and then on Settings.
  • At the bottom, click on Advanced Settings.
  • In the "Privacy and Security" section, click on Content Settings.
  • Click on Cookies.

Article 12. Intellectual Property

CRT holds all the intellectual property rights attached to the Website Visitparisregion.

CaRT holds all the intellectual property rights attached to the pages of the Website Visitparisregion relating to online purchases and to the elements that make up the Website or have the licenses required by the holders of these rights.

The User may freely visit the Website and use its features solely for personal and non-commercial purposes. By carrying out their own searches using the search engine or by making purchases, the User acknowledges and declares to act directly for a personal and non-commercial purpose.

By carrying out searches and making purchases, the User uses the web application as part of a non-exclusive and temporary license, granted in use for the time of the operation. This application allows the User to directly and easily make requests without the need for a direct parallel connection to the website of the service provider concerned.

The User may not modify, reuse, copy, distribute, transmit, reproduce, publish, grant license or usage, create derivative works, assign or sell or, in any case, make commercial and non-personal use of information, news, content, software and systems, or products obtained or available to them through the Website and use of the Service.

CaRT is only responsible for the content it has written and edited.

Thus, it shall not be subject to any form of inquiry concerning descriptions of the Tourist Services written by the Service Partners or for the content of their websites which are linked via the CaRT Website.

It is prohibited to resell the Tourist Services purchased via the Website or use the Website for commercial purposes without the express prior written consent of CaRT.

Article 13. Mediation

In accordance with Article L612-3 of the Consumer Code, the User may resort to conventional mediation, in particular with the consumer mediation commission or with existing sectoral mediation bodies, or with any alternative dispute resolution procedure in case of dispute, by clicking on the following link.


Article 14. Applicable Law and Dispute Resolution

The General Terms and Conditions are subject to French law. Any dispute relating to their interpretation and/or execution will be subject to the jurisdiction of the competent French courts.

B - Sale terms conditions of our ticketing partner FRANCE BILLET


This Ticketing service is provided by FRANCE BILLET (Head Office Les Mercuriales - 40, rue Jean Jaurès, 93170 Bagnolet France: RCS Bobigny 414 948 695, EU VAT No. FR 89 414 948 695s.


You are using the FRANCE BILLET online ticket reservation service. The General Terms of Sale that apply to this ticket show sales and reservation service are those of FRANCE BILLET.

These terms apply and exclude any terms applicable at PARTNER points of sale. However, some of the activities offered, especially sporting ones, may also have their own terms or regulations that are specific to the Organiser or to the location involved and that are available from the relevant location and/or the Organiser.

FRANCE BILLET acts as an intermediary on behalf of FRANCE BILLET or the Organisers/Ticketing providers and on behalf of the latter. Consequently, these general terms of sale relate only to ticketing sales services and not to the show or event itself.

The tickets sold by Visitparisregion.com are reserved for private individuals

Article 1 – Prices and numbers of seats

1.1 The price of show tickets (the face value) is shown in Euros inclusive of all taxes and excluding any charge for the handling and delivery fees stated below in Article 8.2. The price shown on the front of the ticket is the full price paid by the spectator. The price paid by the spectator cannot be changed without permission from the show organiser. The total number of seats in cumulative reservations per person cannot exceed the number of seats defined by the Organiser for all categories and failing this as defined by FRANCE BILLET. One person may not make a number of orders spread over time to work around this rule.

1.2 Different kinds of pricing may be offered depending on the event. Regarding group rates, when offered, a minimum number of seats as determined by the organiser is required (generally 15 to 20, unless exceptions apply).

1.3 For some shows, at the organiser's behest, you will receive countermarks instead of tickets: In this case, the actual tickets must be exchanged for the countermarks, at the venue entrance, 30 minutes before the start of the show.

1.4 Unless otherwise stated, the total number of seats reserved cumulatively, per person, cannot exceed: - 15 for a single show. - 20 for an order covering a number of shows.

1.5 All orders, regardless of origin are payable in Euros.

1.6 FRANCE BILLET reserves the right to change their prices at any time, but the products will be charged for on the basis of the prices applicable at the time when the orders are booked.

1.7 Show tickets remain the property of the event organiser until the price has been fully and definitively collected by FRANCE BILLET.

Article 2 – Availability

Show ticket reservations are made in real time.

In this context, our server informs you in real time on the availability of tickets at the time when you place your order. If there is no availability left in one of the types of seats requested, our server automatically offers you the best remaining seats.

Should the number of seats required exceed the number of seats left in the chosen category, taking primary account of the number of seats requested, you may be assigned seats in the desired category and in other categories, and the seats assigned to you may not be side by side.

Article 3 – Venue maps and seat locations

Depending on the configuration of the hall and the event, you may be offered the following seats:

  • Numbered seats
  • Seats in a variety of categories, each corresponding to different parts of the venue, that may or may not be numbered
  • Seats that are available throughout the venue

During your reservation, your seats may be shown on a venue map if one is available. Locations on this map are provided so that they are as representative as possible. However, depending on the true dimensions of the venue as shown on the map, the location may indicate a precise seat or an area of the venue where your seats are located.

Article 4 – Payment

We remind you that by validating your order, you become liable for the payment of the indicated price.

You can pay for your purchases using all of the means of payment accepted by the Visitparisregion.com website.

Article 5 – Personal data

Name data and personal data on you are collected by Paris Region Tourist Board. This data is required for processing your order and for your commercial relationship with the PARTNER. This data may be sent to subcontractors for executing the ticketing or show services (management, execution, processing and payment relating to the show) as well as to the show organisers or distributors for public security reasons. This information and data is retained for security reasons to comply with legal and regulation requirements and to improve and customise the services provided by the PARTNER and the information that they send you.

In line with the French IT and Personal Freedom law of 6 January 1978, you have the right to access, rectify and oppose any personal data relating to you. All you have to do is send an online message to customerservice@visitparisregion.com stating your first name and surname, your e-mail address and if possible your customer reference. In line with applicable law, your request must be signed and come with a copy of your ID bearing your signature and you need to state the address where an answer can be sent to you. An answer will then be sent to you within 2 (two) months of receipt of your request.

The existence of a list opposing telephone sales calls: If your phone number is recorded when you create your account or place your order, we inform you that your phone contact information will be used to properly fulfil your orders, or to contact you to offer you new services. Regardless of the above, and in line with legal stipulations, you are informed that you may, if you wish, register with a list opposing telephone sales calls. You can register for this list free of charge and it is binding on all professionals, except those with whom you have entered into a contract.

Article 6 – Order confirmation

Your order for show tickets is only definitively confirmed and will only commit FRANCE BILLET on receipt of the email confirming that the show order has been validated.

Consequently we invite you to check your email Inbox.

Article 7 – Validation

When you click on the "Validate" button at the end of the order process, on the "Payment" page, and you declare yourself to accept, by ticking the "I accept the general terms of sales" box, you declare that you accept all of the General Terms of Sale, fully and unreservedly. Unless proven otherwise, the data recorded by Visitparisregion.com constitutes proof of all of the transactions entered into by its customers.

Article 8 – Ticket delivery

8.1 Pick-up from a sales outlet.

8.1.1 To guarantee you maximum security for your payment, collection from a sales outlet must be made by the holder of the debit/credit card used to make the payment. You will be required to show the card used for payment, your order number and ID. If you cannot present this card and your ID, your tickets cannot be delivered to you. Tickets cannot be collected from the show venue.

8.1.2 Your debit/credit card will be debited as soon as the order is definitively validated. Debiting the debit/credit card is separate from the actual ticket collection step. Whatever the case, tickets are paid for even if you neglect to collect your tickets from one of our points of sale. Whatever the case, your tickets will be obtained no later than on the date of the show.

8.2 Tickets are mailed out by registered mail (with a charge of 7.50 Euros for mailing and handling) when non-numbered tickets or countermarks are involved. When the tickets are numbered, a choice between ordinary mail (with a charge of 4.50 Euros for mailing and handling) and registered mail can be offered to you. Whatever the case, your tickets will be obtained no later than on the date of the show. When tickets are mailed outside of France, a charge of 14.40 Euros for mailing and handling is made.

8.3 The payment receipt and the tickets are sent to the shipping address that you state at the time when the order process is performed (your home address or another address).

8.4 Terms that are specific to Tickets Printed at Home: A ticket printed at home lets you print your purchased tickets on an ordinary printer, with internet access.

8.4.1 To be valid, your ticket needs to be printed in portrait mode on a sheet of white A4 paper, blank on both front and back. Every seat purchased has a corresponding ticket.

8.4.2 Security: Our tickets printed at home have a unique barcode. Ticket validity is checked and holders registered on entry with barcode readers. It is impossible to gain entrance more than once with the same ticket. Reproducing tickets is not allowed and will not bring you any advantage. Only the first person who is admitted will be able to attend the event. They are presumed to be the legitimate ticket holder. This is why you are not allowed to reproduce, duplicate or forge the ticket in any way or make it available for such purposes. Keep your ticket in a safe place. Only use official sales channels to purchase your ticket. Never accept a ticket offered to you by a stranger as it may be a copy. The organiser may refuse entrance to the event when a number of printed copies, reproductions, additional copies or imitations of a ticket printed at home are in circulation and when access to the event has already be granted to the holder of a printed, reproduced, copied or imitated ticket of the corresponding ticket printed at home. The organiser especially has no obligation to check the ID of the person presenting the ticket printed at home to check that they are indeed the ticket purchaser, nor do they have to check the authenticity of the ticket that can be printed at home insomuch as any imitation or copy cannot be identified beyond doubt at the entrance check point on the way into the event. If the holder of a ticket printed at home is refused entrance for this reason at the entrance check point, they have no right to a refund of the price paid.

8.4.3 You can make your purchase from home and obtain your tickets instantly, without waiting to receive them by mail, and without the need to visit a point of sale. This is a new service offered. This service has required technological developments allowing you to generate your ticket and provide the information necessary to gain access to the event so that you can gain entrance. Under the terms of this service, fees are billed to you.

8.4.4 Your tickets printed at home are available at all times up until the date of the event, from the website where you purchased your tickets. The ticket purchaser will take every precautionary measure required to keep their password secret, and to inhibit any use by unauthorised persons or any violation.

8.4.5 FRANCE BILLET declines all responsibility: for anomalies that may occur during the order, during the processing or printing of the ticket printed at home insomuch as they did not cause them intentionally nor as a result of any negligence in case of loss, theft or illicit use of the ticket printed at home. The customer will not be given any duplicate or certificate or re-issued ticket of any kind whatsoever, other than the original ticket that can be printed by the customer.

A refund for the payment of any cancelled events with ticket printed at home is made automatically to the ticket purchase by means of a credit to the credit card used during the order process. The right to a refund is exclusive to the ticket holder named on the ticket printed at home and it cannot be transferred.

Article 9 – Cancellation, refunds and use

9.1 Absence of any right of withdrawal. In line with Article L 121-21-8 of the French Consumer Code, show tickets are not covered by any right of withdrawal.

9.2 A show ticket cannot be refunded even in case of loss or theft, nor can it be returned or exchanged, unless the show is cancelled. If the show is cancelled, only the price of the ticket will be refunded. This refund will be made only to the initial purchaser in exchange for the ticket. In all cases, no fees of any kind whatsoever will be refunded or compensated for. In the same way, a ticket cannot be resold for a price that exceeds that shown on the front of the ticket itself. No duplicate ticket may be issued even in case of loss or theft. At the entrance check on the way into the event location, valid photo ID may be requested of the ticket holder and must match the name on the ticket where there is one.

9.3 Events are held under the Organiser's sole responsibility. FRANCE BILLET cannot in any case be held liable.

9.4 When a cancellation or modification of a date, time or place of a show for which you have booked seats occurs, you accept that FRANCE BILLET, whenever possible and once they have been informed by the organiser, may use the contact information that you entered at the time of the reservation to keep you informed of the procedure to follow. Whatever the case, we encourage you to check 24 hours before your show is due to take place, that it is still scheduled without change, by phoning +33 (0) (local call charge in France) or by visiting one of our points of sale.

Article 10 – Customer service and order follow-up

For any information or questions, our Customer Service department is at your service:

  • Phone: + 33 (0) (local call price in France), Monday to Saturday from 9am to 1pm and from 2pm to 6pm.

Calling from outside of France, dial: + 33 (0)

  • By post: France Billet - Les Mercuriales - 40, rue Jean Jaurès, 93170 Bagnolet France.
Contact us by Email

Article 11 – Delivery

For the purpose of forwarding or delivering your tickets, FRANCE BILLET proposes that you collect your tickets from a store or choose from a range of postal delivery modes via outside contractors. Consequently and no matter how good our contractors are, we recommend that you select in-store collection.

Article 12 – Applicable law - disputes

The sale of tickets covered by these terms and conditions are subject to French law.

If you have any complaint, you can contact the Customer Service department at the address mentioned in Article 10 above.

Our company applies the Fevad Code of Conduct (by the French Federation of e-commerce and distance sales) and we are members of the e-commerce mediation system.

If you have a problem with an order: Fevad website.

Should any legal dispute arise, French Courts only have jurisdiction.