Tour Eiffel, Paris 2013

Frequently Asked Questions

  1. Frequently Asked Questions

What kind of activities can I buy on visitparisregion? What are the delivery methods, can I get a refund? … find all the answers to the most frequently asked questions.


1 - Box office offer

What products are sold on invites you to experience the best that the Paris region has to offer as a tourist destination. We offer a large choice of tickets, such as for museums, monuments, theme parks, tours and tourist excursions, cruises, cabarets…

What are visitparisregion’s prices?

You are using the ticket reservation service FRANCE BILLET. For this reason, the ticket prices have been decided by France Billet.

I’ve found my activity at a lower price. Can I get a refund?

Once the order has been made, tourism services are non-refundable unless the right of withdrawal is applicable to the purchased service (read sale terms conditions).

2 - Obtaining tickets

What delivery methods are there?

You can choose between two types of ticket delivery:

  • E-ticket: a ticket to print out at home on an A4 sheet of white paper which is blank on both sides.

  • M-ticket: a PDF ticket to download and display on your smart phone.

Handling fees amounting to 1,45 € (tax included) are applied to your whole basket.

Where can I find my tickets?

When you have made the payment, a confirmation email containing your tickets will be immediately sent to the email address you entered when you made the order.

I haven’t received a confirmation email. Has my order been registered correctly?

If you haven’t received a confirmation email to the email address you registered when making the purchase, send us a message using the contact form.

3 - Customer account

Do I need to create an account to make a purchase?

A product may be purchased on the website without creating a customer account.

4 - Cancellation, refund and admendment

Can I cancel my order or get a refund?

The reservation is firm and final. Tickets cannot be exchanged or refunded unless a show is cancelled, or if the right of withdrawal is applicable to the purchased service (read sale terms conditions).

5 - Payment and security

Which payment methods are accepted?

We accept the following payment methods:

  • Bank card

  • Visa

  • MasterCard

  • American Express

Is the payment secure?

The payments made on the website are 100% secured via an encrypted secure banking platform in order to guarantee transactions in complete comfort.

6 - Customer service

How can I contact

For further information or if you have any questions, our customer service department is available

Contact us